Refunds and Returns Policy for Subtle.
Effective Date: 11/02/2025
1. Returns and Refunds Overview
Our products are fulfilled by Printful, and we adhere to their return and refund policies. Please read the details below to understand how returns and refunds work for our store.
2. Claims for Misprinted, Damaged, or Defective Items
If you receive a misprinted, damaged, or defective item, you must submit a claim within 30 days of receiving the product. Claims deemed an error on our part will be covered at our expense. Please contact us at basicclothingwear@gmail.com with your order number and photos of the issue to start the claim process.
3. Lost in Transit
For packages lost in transit, all claims must be submitted within 30 days after the estimated delivery date. If your package has not arrived within this period, please contact us at basicclothingwear@gmail.com for assistance.
4. Return Address
The default return address is Printful’s facility. If a return is received, an automated email notification will be sent to you. Unclaimed returns are donated to charity after 30 days. If you choose to set an alternative return address, you will be responsible for handling returned shipments.
5. Wrong Address & Unclaimed Shipments
- If an incorrect shipping address is provided, the shipment will be returned to Printful’s facility. You will be responsible for the reshipment cost after providing the correct address.
- Unclaimed shipments are returned to Printful’s facility, and you will be responsible for the cost of reshipment.
- If you have not created an account on Printful and added a billing method, unclaimed orders will not be available for reshipping and will be donated to charity.
6. Right of Withdrawal (14 days)
If you are a consumer in the EU, you can cancel your order within 14 days after you received it, without giving a reason.
- To cancel, email us at basicclothingwear@gmail.com with your order number within those 14 days. You can use the model withdrawal form in our Terms and Conditions, but this is not required.
- Please contact us before sending anything back; we will tell you the return address. Send the items back within 14 days after you told us you are cancelling.
- You pay the cost of sending the items back. You may try items on as you would in a shop. If items are worn, washed or damaged beyond that, we may deduct the loss in value from your refund.
- We refund the price of the items and the standard shipping cost within 14 days after receiving your cancellation. We may wait with the refund until we have received the items back or you have shown proof that you sent them.
- Size exchanges are not offered as such: return the item under this right of withdrawal and place a new order in the size you need.
7. Exceptions
Under Directive 2011/83/EU, the right of withdrawal does not apply to:
- Items that were made to your own specifications or clearly personalised for you (for example with your own text or design).
- Sealed goods that are not suitable for return for health or hygiene reasons once unsealed (such as face masks).
Your statutory rights for faulty, damaged or misprinted items (see section 2) always apply.
8. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
Subtle.
basicclothingwear@gmail.com
+31 6 47042503
By placing an order with us, you acknowledge and agree to this Refunds and Returns Policy.